Moyer Specialty Foods

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General Policies

All of our baskets are made fresh to order. Normal time for orders to be processed, made and shipped is 1-2 business days. Actual delivery time will be determined by where your order is being shipped (usually 1-8 more business days). Feel free to call us regarding the status of an order or the estimated time of arrival.

All prices and basket styles are subject to change. If a basket style or product becomes unavailable, we reserve the right to substitute a product of equal or greater value.

Your input is very important to us. Please feel free to call us if you have questions or ideas that may help us serve you better.

Shipping Policies

We offer the following shipping methods and delivery times:

Standard: Ground Service

Shipping Charges

Taxes

We collect state sales tax when the shipping address is in one of the following states:

State Rate

PA 6%

Credit Cards Accepted

Please note that we accept American Express, Discover, Mastercard, Visa.

Order Cancellation Policies

If you cancel an order after the package has been shipped, your refund will be calculated and processed after the product has been returned to The Nut Basket. Shipping charges are not refundable.

Order Problems After Delivery

If you are unhappy with an item please email us, moyerspecialtyfoods@comcast.net Include your Order #, Name, Phone # and an explanation for the problem. A Customer Service Specialist will contact you within 1-2 business days.

Damaged:
Refunds or replacements will only be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be keep in case the shipping company needs to inspect the package. Late Delivery:
If your order arrives late due to a shipping company (UPS, FedEx, USPS, etc.) delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful. Holiday Delivery:
During peak times, deliveries may take one additional day to arrive. This affects the week prior to the following Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day. Hospital / Hotel Delivery:
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; Therefore, we do not guarantee hospital/hotel deliveries. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located. Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address. Undelivered Packages:
Once a delivery attempt has been made it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package. Some packages require a signature, while others may be left at the door. Perishables:
Food items and perishables cannot be returned.

Return Policies

All our products are guaranteed fresh, but if there is a problem with your order, please call us within 7 days of delivery.